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Returns

If you'd like to return an item to us, please view our returns policy guidelines.

  1. If you are for any reason dissatisfied with an item purchased from our Online Store, within 7 days of purchase, you may return it to Salon 33 for a full refund, replacement or exchange, provided you have the original receipt, the items are unopened, unused and in re-saleable condition.
  2. The goods must be returned to us in the condition they were dispatched, complete with all packaging.
  3. For reasons of hygiene, brushes may not be refunded or exchanged, unless they are defective.
  4. All goods returned will incur a 15% handling fee.

For any other questions, please contact our customer service team at shop@salon33.co.za, or by phoning us on 076 099 8835 (9am - 4pm , Monday to Friday, excluding public holidays). You can also contact us via our online chat for further information.